Service Complaints

Making a Complaint and Learning from Complaints

If you wish to make a service complaint, please fill out the form below or email the complaints officer at: chairdhc@hotmail.com

The Co-op welcomes feedback. If something hasn’t gone right, you can ask the Co-op to investigate. If you would like to raise a complaint, please follow the Co-op’s Service Complaints Policy. The Co-op takes all complaints seriously because:

1. It ensures accountability
Co-operatives are run for and by their members. Listening to complaints helps hold the co-op accountable and ensures it operates fairly and transparently.

2. It improves services
Complaints highlight where things are going wrong-whether it’s maintenance, communication, or decision making-so the co-op can make improvements.

3. It builds trust and fairness
When members see their concerns being heard and addressed, it builds trust in the co-op. It shows everyone’s voice matters.

4. It protects members’ rights
Taking complaints seriously ensures that all members are treated with respect and their rights are upheld within the co-op.

5. It strengthens the community
Co-ops are based on mutual support. Handling complaints properly helps resolve tensions, prevent conflict, and maintain a healthy, respectful living environment.

The Co-op is a member of the Housing Ombudsman’s Scheme, and annually reviews its compliance with the Housing Ombudsman’s Code. Please visit our reports section to see our annual review 

Make a Service Complaint and learning from Complaints

Please fill out the contact form below and a member of our team will respond as soon as possible.